SITE ADMINISTRATOR

Location: Chester, PA

Direct Hire

SITE ADMINISTRATOR:

This position is an administrative service position in Chester, Pennsylvania. This position requires 70% data entry on a daily basis, customer service experience to address phone calls and emails from internal and external customers on requests, inquiries, complaints and direction for escalation. This person is the first point of contact for facility contact personnel in all administrative tasks. This individual will be required to work independent. This is a sub-contracted position, and not a state position.

KEY RESPONSIBILITIES:

Responsible for data entry and processing of number lists; i.e. changes, deletions
Close out prepaid balances and release account balances
Process requests for blocks and unblocks, as required
Maintain system integrity through data entry and accuracy, standardized entries and data base cleanup
System checks on a daily basis to ensure all phones are in working condition
Report system outages and other trouble ticket conditions promptly. Conduct follow-up and confirm subsequent ticket closure.
Support staff in all requests for reports, investigations, data information or updates, as required
Maintain good record keeping documentation, up-to-date inventories, and timely report submission
Build and maintain working relationships on the team, work effectively in remote team environment and eternally with customers and partners
Support technical team in providing reports, system data, facility access and clearance, when needed
Back-fill at other locations within a 1-2-hour proximity; for vacation and sick time

EDUCATION:
High school diploma or equivalent
Relevant industry experience desirable

EXPERIENCE REQUIREMENTS:

1-3 years’ office experience required
Basic writing, organizational and oral communication skills required
High accuracy in data entry skills WPM and accuracy level: 50+
Must work effectively at location, and with remote team players – team player attitude
Must have the ability to work with minimal supervision
Must have good attendance record
Must have a clean driving record and reliable means of transportation
Background check and drug screening are mandatory for this position

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