sERVICE tECHNICIAN/account manager
Location: Grand Rapids, MI
Don't miss your chance to join a stable, growing organization covering the Michigan territory, Apply now!
What you will be doing as the Water Treatment Service Technician/Account Manager:
Effective technical service to support product application at customer’s sites and create superior account satisfaction/retention
Manage multiple customers across given geography that utilize a variety of product lines
Troubleshoot any quality variances from recommended ranges
Ability to identify continuous improvement projects and other cross sell opportunities within an account
Conduct business reviews with key account contacts communicating results, KPI’s, and improvement projects
Consistent service of Company equipment repair/replacements/installations, chemical testing, inventory management, and providing customer with value-add personal service
Ability to report, document communicate findings, abnormal conditions and offer recommendations
Demonstrate a strong technical aptitude by resolving customer’s technical challenges and assist with improving processes
Effectively communicate and work collaboratively with team members, as well as other cross functional support employees
Learn and assist with Company eTools, System Surveys and Cost Calculators
Maintain a constant focus on work and vehicle driving safe habits
Effectively enter all relevant information into Analytics or an equivalent data collection system including chemical test results, meter/set point readings, inventory level/dosage rate data, GPS location, and time to service
Travel to assigned customer to conduct service audits
Must be able to perform the essential functions of this position with or without reasonable accommodation
What you will need as the Water Treatment Service Technician/Account Manager:
Bachelor’s Degree in Mechanical or Chemical Engineering, Chemistry, Biology, or equivalent STEM sciences preferred
Mechanical, Chemical, or Industrial experience preferred
Service experience in the chemical industry is preferred
Basic Knowledge in electrical and pipefitting preferred
Strong time management skills with an attention to detail
Excellent oral and written communication skills
Ability to travel up to 10% including some overnight travel
Proficient in Microsoft Office
Must possess a valid driver’s license and clean driving record
Ability to work independently with minimal supervision
Proficient in performing technical/mechanical on-site testing
** CALL AQUARIUS TODAY AND WE WOULD LOVE TO DISCUSS THE DETAILS- 513-247-0750**