SCHEDULER/DISPATCHER

Location: Newport, KY

DIRECT HIRE

Are you a self motivated individual, looking to get your foot in the door with a great company in Northern Kentucky? If yes, this could be the perfect opportunity for you!

 

What you will be doing: 

  • Coordinating service resources to meet customer and business requirements-  Schedule technicians out in the field.
  • Receive and process calls from customers
  • Create service and manage tickets in company service application
  • Be in constant communication with the engineers and technicians and know their whereabouts at all times
  • Effective follow up with customers on open tickets/issues
  • Coordinate and dispatch engineers and technicians
  • Develop and maintain standard procedures to handle incidents and perform root-cause analysis on recurring problems
  • Perform after hours support duties if required to sustain systems and customer network
  • Track projects and service times entered by engineers and technicians
  • Monitor client backups on daily basis

 

What you need:

  • Positive and enthusiastic attitude to serve our customers
  • 2-5 years Customer service experience: previous work experience in the computer repair role is a plus
  • Excellent communication skills over the phone
  • Strong organizational skills to keep track of many jobs at different phases of completion
  • Computer experience with service/ticketing system, Word, and Excel
  • Ability to deal with ambiguity and make educated decisions regarding technical and interpersonal issues even when all facts are not known

 

** CALL AQUARIUS TODAY AND WE WOULD LOVE TO DISCUSS THE DETAILS- 513-247-0750**