SCHEDULER/DISPATCHER

Location: Newport, KY

DIRECT HIRE

Are you a self motivated individual, looking to get your foot in the door with a great company in Northern Kentucky? If yes, this could be the perfect opportunity for you!

What you will be doing: 

• Coordinating service resources to meet customer and business requirements-  Schedule technicians out in the field.
• Receive and process calls from customers
• Create service and manage tickets in company service application
• Be in constant communication with the engineers and technicians and know their whereabouts at all times
• Effective follow up with customers on open tickets/issues
• Coordinate and dispatch engineers and technicians
• Develop and maintain standard procedures to handle incidents and perform root-cause analysis on recurring problems
• Perform after hours support duties if required to sustain systems and customer network
• Track projects and service times entered by engineers and technicians
• Monitor client backups on daily basis

What you need:

• Positive and enthusiastic attitude to serve our customers
• 2-5 years Customer service experience: previous work experience in the computer repair role is a plus
• Excellent communication skills over the phone
• Strong organizational skills to keep track of many jobs at different phases of completion
• Computer experience with service/ticketing system, Word, and Excel
• Ability to deal with ambiguity and make educated decisions regarding technical and interpersonal issues even when all facts are not known

** CALL AQUARIUS TODAY AND WE WOULD LOVE TO DISCUSS THE DETAILS- 513-247-0750**