it manager, service desk

Location: Mason, OH

Pay Based on Experience -- Direct Hire


  • Responsible for the relationship and delivery of Identity and Access Management services and IT Service Desk services
  • Developing and implementing improvement to the cost, quality and delivery of the services
  • Managing the overall governance of all vendors operating in the service functional space
  • Establishing performance parameters and guiding principles for the delivery of products and/or service in support of business goals
  • Maintaining performance against all applicable service levels and developing/maintaining business continuity plans to meet agreed service levels
  • Facilitating corrective action on performance issues to resolution with the impacted IT/business teams
  • Participating in service outage/incident recovery and managing and developing assigned staff including coaching/mentoring and performance management.


  • High school diploma required; Bachelor's Degree in IT discipline is preferred
  • Minimum 10 years of experience in Information Technology or equivalent business experience, required
  • Minimum 5 years of experience leading teams, including developing standards, coaching, mentoring and supervising daily team activities, required
  • Minimum 5 years of experience with identity and access management in a Microsoft Active Directory domain, required
  • Proven track record leading a team to achieve targeted service levels, required
  • Experience with Courion Identity and Access Management software, preferred
  • Familiarity with Sarbanes-Oxley, ITIL, preferred


  • Competitive Pay
  • 401(k)/Profit Sharing/ESOP
  • Medical, Dental and Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Vacation and Holidays
  • Career Advancement Opportunities