it manager, service desk

Location: Mason, OH

Pay Based on Experience -- Direct Hire

ACCOUNTABILITIES:

Responsible for the relationship and delivery of Identity and Access Management services and IT Service Desk services
Developing and implementing improvement to the cost, quality and delivery of the services
Managing the overall governance of all vendors operating in the service functional space
Establishing performance parameters and guiding principles for the delivery of products and/or service in support of business goals
Maintaining performance against all applicable service levels and developing/maintaining business continuity plans to meet agreed service levels
Facilitating corrective action on performance issues to resolution with the impacted IT/business teams
Participating in service outage/incident recovery and managing and developing assigned staff including coaching/mentoring and performance management.

QUALIFICATIONS:

High school diploma required; Bachelor's Degree in IT discipline is preferred
Minimum 10 years of experience in Information Technology or equivalent business experience, required
Minimum 5 years of experience leading teams, including developing standards, coaching, mentoring and supervising daily team activities, required
Minimum 5 years of experience with identity and access management in a Microsoft Active Directory domain, required
Proven track record leading a team to achieve targeted service levels, required
Experience with Courion Identity and Access Management software, preferred
Familiarity with Sarbanes-Oxley, ITIL, preferred

ADDITIONAL INFO: