it manager, deskside support

Location: Mason, OH

Pay Based on Experience -- Direct Hire

ACCOUNTABILITIES:

  • Responsible for the relationship and delivery of Desktop and Desk-side services
  • Developing and implementing improvement to the cost, quality and delivery of the services
  • Managing the overall governance of all vendors operating in the service functional space
  • Establishing performance parameters and guiding principles for the delivery of products and/or service in support of business goals
  • Maintaining performance against all applicable service levels and developing/maintaining business continuity plans to meet agreed service levels
  • Facilitating corrective action on performance issues to resolution with the impacted IT/business teams
  • Participating in service outage/incident recovery and managing and developing assigned staff including coaching/mentoring and performance management.

QUALIFICATIONS:

  • High school diploma required; Bachelor's Degree in IT discipline is preferred
  • Minimum 10 years of experience in Information Technology or equivalent business experience, required
  • Minimum 5 years of experience leading teams, including coaching, mentoring and supervising daily team activities, required
  • Minimum 8 years of experience delivering desktop operating system development and support in an enterprise environment, required
  • Minimum 5 years of experience managing delivery of anti-virus and security/operating system patching programs in an enterprise environment, required
  • Proven track record leading a team to achieve targeted service levels, required
  • Experience setting up a Managed Services operation and large project management experience, preferred
  • Familiarity with Sarbanes-Oxley, ITIL, preferred

ADDITIONAL INFO: 

  • Competitive Pay
  • 401(k)/Profit Sharing/ESOP
  • Medical, Dental and Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Vacation and Holidays
  • Career Advancement Opportunities