help desk specialist

Location: Cincinnati, OH

Contract

What you will be doing as the Help Desk Analyst:

• Respond to emails, telephone calls and automated tickets from employees and customers seeking help with software- or hardware computer-related issues.

• Responsible for installation, maintenance and equipment malfunction resolution of hardware.

• Learn the business functions and key backend software systems in order to help troubleshooting and resolve user issues.

• Route issues to Level 2 that cannot be resolved in a timely manner.

• Assist the development team in conceptualizing updates and upgrades.

What you will need as the Help Desk Analyst:

• High School Diploma or GED

• Minimum of one (1) to three (3) years in IT field is preferred

• IT related certifications such as CompTIA A+ or MCSA are a plus

• Strong verbal communication and problem solving skills

• Excellent customer service skills

• Demonstrated capacity to quickly and effectively learn new skills and apply those skills to problem solving

• Self-starter; highly motivated and adaptable

• Proficiency in Microsoft Office product suite

** CALL AQUARIUS TODAY AND WE WOULD LOVE TO DISCUSS THE DETAILS- 513-247-0750**