help desk LEVEL 2/3

Location: Cincinnati, OH

CONTRACT TO HIRE

HELP DESK LEVEL 2/3

RESPONSIBILITIES:

Are you looking for an opportunity as a Help Desk Technician to support a national, growing organization? If so, this is a great opportunity for you!! 

What you will be doing:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Resolve issues for MAC and Windows, as well as iPhone and Android
• Recommend hardware and software improvements
• Track customer issues and resolutions

What you need:

• Previous experience in IT, customer service, or other related fields
• Experience with Active Directory
• Experience with Microsoft 365 is a MUST
• Ability to build rapport with clients
• Must have strong customer service abilities and experience providing support over the phone
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor