general manager

Location: Chicago, IL

DIRECT HIRE

GENERAL MANAGER

RESPONSIBILITIES:

  • Plan, direct and manage the activities of a call center.  
  • Maintain contractual compliance and client agency satisfaction.
  • Ensure adequate staffing and leads to location team towards excellence.
  • Directly supervise staff and oversee all HR actions for the division, including recruitment, hiring, training, promotion, discipline, termination, etc.
  • Monitor call center statistics including call volume, average hold time, percent answered, etc.
  • Prepare monthly, quarterly and annual reports, along with statistical reports. 
  • Prepare annual budgets and monthly financial forecasts, including Profit & Loss statements. 

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:

  • BA preferred 
  • Thorough knowledge of the principles and practices of management and supervision.
  • Thorough knowledge of  call center operations and administrative functions.
  • Thorough knowledge of managed care organization.
  • Considerable knowledge of affirmative action and EEO procedures.