general manager

Location: Chicago, IL

DIRECT HIRE

GENERAL MANAGER

RESPONSIBILITIES:

• Plan, direct and manage the activities of a call center.  
• Maintain contractual compliance and client agency satisfaction.
• Ensure adequate staffing and leads to location team towards excellence.
• Directly supervise staff and oversee all HR actions for the division, including recruitment, hiring, training, promotion, discipline, termination, etc.
• Monitor call center statistics including call volume, average hold time, percent answered, etc.
• Prepare monthly, quarterly and annual reports, along with statistical reports. 
• Prepare annual budgets and monthly financial forecasts, including Profit & Loss statements. 

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:

• BA preferred 
• Thorough knowledge of the principles and practices of management and supervision.
• Thorough knowledge of  call center operations and administrative functions.
• Thorough knowledge of managed care organization.
• Considerable knowledge of affirmative action and EEO procedures.