E-COMMERCE AMAZON COORDINATOR

Location: West Chester, OH

Contract to Hire

E-Commerce Amazon Coordinator

RESPONSIBILITIES:

  • Create listing templates for feeds to Amazon.  
  • Upload completed templates into Amazon. Retrieve processing reports from Amazon. Make sure that all products have brand registry applied.
  • Troubleshoot any errors resulting from product listings.
  • Maintain listings issues such as, but not limited to, suppressed images, stranded items, and catalog errors.
  • Enter Amazon sales orders shipments into Amazon Seller Central.  Enter sales order quantities, split shipments and create packing slips before sending to the Distribution Center for fulfillment.
  • Create RMAs for Returned Merchandise from Amazon on a weekly basis.
  • Maintain Shipping discrepancies by defining the issues internally and then reconciling them with Amazon.
  • Manage open cases in Amazon Seller Central. Provide data or information requested by seller support, follow instructions provided by seller support to fix listings, and close cases appropriately.
  • Update/Assign Replenishment Alerts and set replenishment alerts for each size variation to alert when stock is low.
  • Create Sales feeds for Aged products. Maintain sales calendar and update sales based on E-Commerce Supervisors direction.
  • Create and maintain expiring, renewing, new licenses on Amazon platforms. Create calendar for sell off dates and create removal orders for any expired stock. 
  • Update Mapwatch: add new stock styles and remove closeouts. 
  • Watch Mapwatch violations for MAC violations and for counterfeit sellers. Work with the E-Commerce Supervisor to get this violations fixed. 
  • Answer Customer Services messages through Amazon Seller Central in a timely and efficient manner. 
  • Enter sales order for pre-orders for all E-Commerce platform.
  • Work with the Catalog Coordinator to make sure all items uploaded to Amazon are imported into the E-Commerce backend.
  • Any additional tasks, as needed.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:

  • Minimum of two (2) years sales support, ecommerce, customer service and/or administrative experience.
  • Experience within the Amazon Platform (Seller Central). 
  • Working knowledge of Microsoft Office products: Excel, Word, Outlook, PowerPoint, etc.
  • Experience using an ERP system is a plus.  
  • High school diploma or equivalent.