director of operations

Location: Chicago, IL

DIRECT HIRE

DIRECTOR OF OPERATIONS

RESPONSIBILITIES:

  • Track and address trends in KPIs.  Leads and develops action plans with General Managers addressing location performance goals.
  • Ensures contract standards are being met
  • Maintain customer relationships for each contract
  • Ensures locations apply FT safety practices
  • Review and monitor new business opportunities for the locations

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:

  • Call Center operation experience
  • Strong background in financial, strategic, and organizational analysis
  • Understanding and experience of managed care organization 
  • Proven ability of managing a large number of employees across multiple locations
  • 4 year degree or equivalent experience 
  • Supervise General Managers, Project Managers, Contract Managers in delivery of cost optimized operations and service