CUSTOMER SERVICE REPRESENTATIVE

Location:  Mason, OH

$12.00/hour -- Contract-to-Hire

Our Client is a personalized medicine company dedicated to helping clinicians determine the right medication for individual patients with medical conditions. 

ACCOUNTABILITIES

• Perform daily customer service activities to include: order entry, responding to customer inquiries, explaining information regarding test options and results according to Standard Operating Procedures via phone, email, fax or mail.
• Resolve customer concerns utilizing in-house resources
• Resolve order exceptions within the specified time frame outlined in the Order Exception Process
• Provide the customer with written information as needed
• Assist with daily auditing of orders
• Support daily registration functions
• Assist in the daily review of order documentation to identify and stop potential reimbursement issues.
• Refer technical inquiries to appropriate staff and ensure that proper follow up occurs
• Interact with Sales, Laboratory and Billing staff

QUALIFICATIONS

• Associate degree or equivalent experience preferred
• Proficient in all Microsoft software applications
• Skill in answering a telephone in a pleasant and helpful manner