Location:  Mason, OH

$12.00/hour -- Contract-to-Hire

Our Client is a personalized medicine company dedicated to helping clinicians determine the right medication for individual patients with medical conditions. 


  • Perform daily customer service activities to include: order entry, responding to customer inquiries, explaining information regarding test options and results according to Standard Operating Procedures via phone, email, fax or mail.
  • Resolve customer concerns utilizing in-house resources
  • Resolve order exceptions within the specified time frame outlined in the Order Exception Process
  • Provide the customer with written information as needed
  • Assist with daily auditing of orders
  • Support daily registration functions
  • Assist in the daily review of order documentation to identify and stop potential reimbursement issues.
  • Refer technical inquiries to appropriate staff and ensure that proper follow up occurs
  • Interact with Sales, Laboratory and Billing staff


  • Associate degree or equivalent experience preferred
  • Proficient in all Microsoft software applications
  • Skill in answering a telephone in a pleasant and helpful manner