contact center specialist

Location: Fairfield, OH

CONTRACT

How would you like to get your foot in the door with one of the most reputable financial institutions in the Cincinnati area? Don't want and apply today!

$15/hr

What you will be doing:

• Serves customers by fielding all incoming calls to the organization. 
• Field all inbound calls to the appropriate parties.
• Answer product and service questions; suggest information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.

What you will need:

• Associates Degree or HS Diploma; professional experience
• 1+ year experience in a customer service role
• Ability to answer and transfer calls
• Customer Service
• Quality Focus
• Problem Solving
• Documentation

Skills:

• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information

** CALL AQUARIUS TODAY AND WE WOULD LOVE TO DISCUSS THE DETAILS- 513-247-0750**