contact center specialist
Location: Fairfield, OH
How would you like to get your foot in the door with one of the most reputable financial institutions in the Cincinnati area? Don't want and apply today!
What you will be doing:
- Serves customers by fielding all incoming calls to the organization.
- Field all inbound calls to the appropriate parties.
- Answer product and service questions; suggest information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
What you will need:
- Associates Degree or HS Diploma; professional experience
- 1+ year experience in a customer service role
- Ability to answer and transfer calls
- Customer Service
- Quality Focus
- Problem Solving
- Phone Skills
- Resolving Conflict
- Analyzing Information
** CALL AQUARIUS TODAY AND WE WOULD LOVE TO DISCUSS THE DETAILS- 513-247-0750**