command center specialist

Location: Cincinnati, OH

CONTRACT TO HIRE

COMMAND CENTER SPECIALIST

RESPONSIBILITIES:

The Command Center Specialist will be a member of the technical staff responsible for all systems and applications monitoring, troubleshooting and maintenance activities required to support large scale, high availability, 24x7 production environments.

  • Must possess above average customer service skills.
  • Must have excellent attention to detail and accuracy.
  • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
  • Ability to multi-task multiple job duties while maintaining confidentiality.
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
  • Ability to effectively interact with professional personnel at all levels within the company, outside service providers.
  • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language and interpret documents such as safety rules, operating procedures, maintenance instructions and reports.
  • Must have a flexible schedule and reliable transportation.
  • Ability to work independently with little or no supervision. 

 

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING:

  • Systems engineer, System Administrator or Computer Science Degree.
  • Linux administration (Memory, disk and CPU evaluation, application restart, log management, shell scripts)
  • Windows administration (Memory, disk and CPU evaluation, application restart, log management, batch script)
  • SQL Server (job scheduling and execution, log management)
  • MYSQL (job scheduling and execution, log management)
  • Oracle (job scheduling and execution, log management)
  • Knowledge of network and load balancers. Experience in Cisco and F5 is a plus.
  • Experience with Solarwinds, Zabbix and Dynatrace monitoring tools
  • Knowledge and experience with Java applications, Jboss, Apache, Tomcat, ActiveMQ, Mule, Pentaho, JasperReports is desirable