change manager

Location: Cincinnati, OH

Would you like the opportunity to become a vital part of a well-established, reputable company? Don't wait and apply today!

What you will be doing as the Change Manager: 

• Maintaining change management system, including policies, processes, systems, metrics and procedures that are used across the entire IT business and adheres to all regulatory requirements.

• Keep the customers and internal stakeholders up to date on high priority changes through timely and regular written and verbal communications.

• Identify training needs by analysis of common errors.

• Identify possible issues/concerns, escalate risks and issues to management and project leadership teams, and implement mitigation plans if necessary.

• Collaborate with the ITSM team and key stakeholders to ensure timely delivery and quality of assigned deliverables.

• Support the development and execution change management activities in partnership with customer teams – including stakeholder engagement, communication, training, and readiness and adoption measurement plans.

• Leads all change meetings.

• Assure service quality objectives, governance compliance, and responsiveness through KPIs and metrics.

• Work closely and communicate effectively with users and stakeholders of the change process to drive the improvements.

• Research & proactively identify opportunities to process, measurements, and systems in order to improve the effectiveness and efficiency of change management services.

• Verify implemented changes

What  you will need as the Change Manager:

• Bachelor Degree in related field.

• 5+ years in a change management role.

• ITIL Cert is a plus

• Must have experience leading and pushing IT projects through to completion.   

• Must be able to manage, set, and adhere to budgets. 

• Must be able to clearly articulate changes to stakeholders and other business members.